Return Policy
At Herixa, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you can return your item(s) within 25 days of the delivery date.
Conditions for Returns:
- Items must be unused, in their original condition, and in the original packaging.
- Items must include all accessories, tags, and documentation that were originally included.
How to Initiate a Return:
- Contact Us: Email our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for the return.
- Return Authorization: You will receive a return authorization and instructions on how to return your item(s).
- Ship Your Item: Carefully package the item(s) and ship them back to us using a traceable shipping method. We recommend retaining proof of shipping until the return is processed.
Refund Policy
Refund Process:
- Once we receive and inspect your returned item(s), we will notify you via email.
- If your return is approved, we will process your refund within 6-9 business days.
- The refund will be issued to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Conditions for Refunds:
- Items returned without a return authorization or items that do not meet the return conditions may not be eligible for a refund.
- Shipping and handling fees are non-refundable unless the return is due to a mistake on our part or a defective item.
Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Personalized or custom-made items
- Items on clearance or final sale
- Gift cards
Exchanges
At this time, we do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or a refund as quickly as possible.
Contact Us
For any questions or concerns regarding our return and refund policy, please contact our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with your purchase.