General Questions
How can I contact customer service?
You can reach our customer service team at [email protected].
What are your business hours?
Our business hours are Monday through Saturday, with a cut-off time of 9 PM
Do you have a physical store?
No, we operate exclusively online.
Ordering
How do I place an order?
To place an order, browse our website, select the items you want, add them to your cart, and follow the checkout process.
Can I change my order after it has been placed?
If you need to make changes to your order, please contact us immediately at [email protected]. We will do our best to accommodate your request.
How can I cancel my order?
You can cancel your order before it has been processed for shipping. Contact us at [email protected] to request a cancellation.
How will I know if my order was successful?
You will receive a confirmation email with your order details once your order has been successfully placed.
Can I place an order over the phone?
Currently, we only accept orders placed through our website.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover Card credit cards and PayPal.
Is it safe to use my credit card on your website?
Yes, we use industry-standard encryption to protect your personal and financial information.
When will my credit card be charged?
Your credit card will be charged at the time of purchase.
Can I pay with multiple credit cards?
No, we only accept one credit card per transaction.
Do you offer payment plans or financing?
No, we do not offer payment plans or financing at this time.
Shipping
Do you ship internationally?
No, we currently only ship within the USA.
How much does shipping cost?
We offer free shipping on all orders within the USA.
How long does it take to process my order?
Orders are processed within 2-5 business days.
How long does shipping take?
Shipping typically takes 5-7 business days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Returns & Refunds
What is your return policy?
We accept returns within 25 days of the delivery date. Items must be unused, in their original condition, and in the original packaging.
How do I initiate a return?
Contact our customer service team at [email protected] to request a return authorization.
How long does it take to process a refund?
Refunds are processed within 6-9 business days after we receive and inspect the returned item.
Can I exchange an item?
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
What if I receive a damaged or defective item?
Contact us immediately at [email protected]. We will arrange for a replacement or a refund.
Products
How can I find out more about a product?
Detailed product information is available on the product pages. If you have additional questions, contact our customer service team.
Do you offer gift wrapping?
Currently, we do not offer gift-wrapping services.
Can I purchase a gift card?
Yes, we offer gift cards. You can purchase them directly from our website.
Account
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information more easily.
How do I create an account?
Click on the “Sign Up” link at the top of our website and follow the instructions to create an account.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
How can I update my account information?
Log in to your account and go to the “Account Settings” section to update your information.
How can I view my order history?
Log in to your account and go to the “Order History” section to view your past orders.